May 8, 2015

Puppy Helpline

Telephone Counsellor SmallWhat is the Puppy Helpline

We set up the Puppy Helpline to provide a puppy training hotline for puppy owners to call when they need help, training advice and support to make the first weeks of bringing puppy into your home a successful experience.  So many people are at their wits end and gets confused by all the conflicting information available on-line or in books. Our clients want to speak to a real person who is a puppy training expert to help them through some of the difficulties that will undoubtedly occur when a new puppy arrives in their home. We have been providing high quality puppy training, help and advice for the past 30 years in owners homes and are offering this new service on the telephone.


What problems can you help me with?LabChewFlipFlop

The most common problem that people call us for help with is toilet training, closely followed by sleeping arrangements to keep puppy quite at night. The other common problem that puppy owners find difficult is biting or mouthing behaviours, especially when children are getting hurt by the puppy’s sharp needle teeth. Stealing and destructive behaviours are not uncommon in young puppies and correct management works successfully. Attention seeking is also very common and learning how to give puppy appropriate attention is very important training that every family and puppy needs. Many puppy owners use the telephone helpline to discuss their puppy’s behaviour with an expert to feel reassured they are doing the right (or wrong) thing.

How does it work?

You call the Puppy Training Helpline UK on this number 0208 449 7539 and we arrange a mutually convenient time for one of our experienced puppy trainers to call you back when you have time to discuss the problem. We take a payment on a debit or credit card (see our charges below) and then we call you back at the agreed time to discuss the problem. On booking we will send you a short questionnaire which you should return before the start of the first telephone advice session this will help the call progress more efficiently.

Puppy Training Helpline UK Fees

CollieChewLacesSingle Session
1 x 15 minutes telephone session.  £19.50
1 x 30 minutes telephone session.  £33.00

Multiple Sessions
2 x 15 minute telephone sessions. £38.00
3 x 10 minute telephone sessions. £38.00
4 x 15 minute telephone sessions. £67.00
3 x 30 minute telephone sessions. £85.00
5 x 30 minute telephone sessions. £125.00

You can use any session to discuss a single or multiple problems.

If you purchase multiple sessions these can be used at any time (by booked appointment) within a 6 month period

If booked in advance the telephone advice sessions can follow after each other but will continue up to 90 minutes in any one call.

Towards the end of the purchased session the advisor will remind the caller that the session will end shortly and ask the caller if they wish to arrange and purchase further sessions. On 30 minute sessions a summary of the advice given in the call can be sent to the caller in an email, this service if requested will cost an extra £12.50.

What we can’t help you with.

We are not veterinary surgeons and therefore we are unable to offer you any advice if your puppy is ill or poorly. Contact your own vet if you are  worried about your  puppy being unwell. All vets will offer an out of hours service.


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